Social Listening • Alert & Triage

Multi-platform demo: LinkedIn • Reddit • X (human-in-the-loop)

P1 • High Priority

Alert Inbox

5 alerts
Showing 5 alerts • P1: 3 • P2: 2 • P3: 0
LinkedIn P1
"Onboarding docs feel incomplete — getting stuck at setup."
Jan 24, 2026 • 09:51 AM
Draft
Reddit P1
"Has anyone else noticed how broken things have been since the last update? I'm shocked this made it to production. Support hasn't responded either."
Jan 24, 2026 • 08:28 AM
Draft
X P1
"New update is a mess. App keeps crashing. If this isn't fixed today I'm cancelling."
Jan 24, 2026 • 08:28 AM
Draft
LinkedIn P2
"We tried this tool for our team and onboarding was confusing. Support took days to respond. Anyone else?"
Jan 24, 2026 • 08:28 AM
Draft
Reddit P2
"Why does this keep logging me out? Super frustrating."
Jan 24, 2026 • 04:42 PM
Draft

Triggered Alert Summary

PlatformLinkedIn SourceSimulated mention (demo) DetectedJan 24, 2026 • 09:51 AM Speed15 minutes after original post
SentimentNegative Confidence0.84 (High)

Content Snapshot

"Onboarding docs feel incomplete — getting stuck at setup."

Open Original
Comments11 VelocityIncreasing (rapid engagement)

Draft Response

Tone: transparent • non-defensive • platform-appropriate
Status: Draft

Internal Notes

Why this matters

High-risk narrative potential if ignored; respond quickly and route internally.

Recommended actions

  • Acknowledge publicly (brief, non-defensive)
  • Invite DM for details (device/app version + steps)
  • Log issue for Support + Product tracking
  • Monitor for escalation thresholds
Routing: Social • Support • Product
Monitoring: escalation thresholds